The 315 party will expose five major consumption traps, eliminate consumer complaints and increase new ways.

At the "315 party" in Chongqing in 2010, the staff of the 12315 hotline answered complaints from citizens on the spot. Reporter Ouyang Zubing (photo)

Yesterday, the Municipal Administration for Industry and Commerce revealed that this year’s "315 Party" in Chongqing will be broadcast on Chongqing Satellite TV on the evening of March 14th, and five major consumption traps will be exposed in the party. It is reported that Chongqing’s "315 Party" is one of the five major theme activities during this year’s "315" period.

The party will expose five major consumption traps.

This year, the theme of China Consumers Association is "Consumption and People’s Livelihood". Chen Wenyu, deputy director of the Municipal Administration for Industry and Commerce, introduced that this theme was first proposed by the Chongqing Consumer Council and finally adopted, and the theme of this year was determined, with the aim of making all sectors of society fully understand the complementary and mutually promoting relationship between consumption and people’s livelihood. It is reported that the industrial and commercial department of our city will organize a series of activities around this theme during the "315" period this year, including the "315 Party" in Chongqing, which will be broadcast on Chongqing Satellite TV on the evening of March 14th.

Chen Wenzhao introduced that the "315 Party" in Chongqing lasted for 90 minutes. During the party, the industrial and commercial departments will show the achievements of the city’s consumer rights protection work last year through the real picture of law enforcement and case handling, and expose the consumption trap that infringes on the legitimate rights and interests of consumers. There are five typical cases and consumption traps, including "hidden rules of automobile spare tire" and "slimming steel bar", which have attracted consumers’ attention. In addition, the industrial and commercial department of our city will release ten typical cases of consumer rights protection in 2010 to the society on March 13th.

According to the news from the industry and commerce department, in order to cooperate with this year’s "315" activities, in addition to the above-mentioned activities, during the "315" period, the city will also organize "consumer rights protection in action" to crack down on hidden consumption rules in intermediary, commercial advertising, e-commerce, food and other industries to create a safe and secure consumption environment.

Consumer Council opens new complaint channels in Weibo

"From now on, consumers have added a new consumer complaint channel!" Yesterday, Liu Mingsheng, Secretary-General of the Municipal Consumer Council, introduced that the Municipal Consumer Council had recently launched the Consumer Rights Protection Weibo in its official website "Chongqing March 15th Rights Protection Network". The purpose of opening this Weibo is to collect the focus issues that consumers pay attention to and safeguard the legitimate rights and interests of consumers with the help of "Weibo", a new Internet interactive way with convenient, fast and timely information transmission. And through various forms of consumer publicity and education, improve consumers’ awareness of self-protection.

The website of Chongqing March 15th Consumer Rights Protection Weibo is: httP://www.m.cq315.org. In other words, from now on, if citizens encounter consumer fraud, price traps, overlord contracts, etc., they can register online with their real names and then lodge complaints through Weibo. The staff of the Consumer Council will get in touch with you in the shortest time to help you defend your rights.

"The platform of Weibo is actually an interactive platform." Liu Mingsheng said that the Consumer Council will not only arrange special personnel to be on duty, but also add lawyers and industry experts to Weibo to provide correct guidance and suggestions for citizens’ complaints.

At present, the Consumer Council is still improving this Weibo platform. Liu Mingsheng said that before "315" this year, mobile phone users can edit the complaint content and attach the first-hand photo evidence, and send it directly to the Weibo number "315", so that the complaint content can be sent to Weibo. Consumer Council staff will handle it more quickly and conveniently, and rights protection will also shorten the time. At the same time, the Consumer Council formally convened the people’s rights protection enthusiasts in the whole city, and spread the real events about consumption injustice, irregularities, consumption traps and so on around them to Weibo for exposure, so as to jointly safeguard the normal consumption order, protect the rights and interests of consumers, and truly "shout when the road sees injustice".

At the same time, Liu Mingsheng reminded the public that in order to ensure the truthfulness and validity of complaints, citizens who want to make online Weibo complaints must register in real-name registration system. (Reporter Jiang Tao Intern reporter Yan Wei)

related news

Taobao will invest another 200 million anti-counterfeiting consumers this year to view the rights protection process.

Yesterday, Taobao held the 2011 press conference on the Internet’s nationwide rights protection, released the White Paper on Consumer Protection in Taobao in 2010, and announced that on the basis of investing 100 million yuan last year, it will add another 200 million yuan this year to protect consumer rights.

On March 8 last year, Taobao announced that the consumer rights protection platform was officially launched. This is the first consumer rights protection platform initiated by an e-commerce enterprise in China. On the same day, Ma Yun said that in 2010, Taobao will invest 100 million yuan in counterfeiting. Yesterday, Taobao announced that on the basis of this amount, it will invest another 200 million yuan in counterfeiting this year.

At present, Taobao has started the first inquiry responsibility system for online shopping disputes, added a number of rights protection portals on the homepage, transaction details page, community and help center, and launched a 24-hour consumer rights protection platform, so that citizens can see the whole process of rights protection complaints in real time, providing comprehensive protection before, during and after sale.

At present, there are three main ways for Taobao to check whether the seller sells fake goods: machine inspection, Taobao’s commodity standard price library will automatically remove the goods with abnormal prices or no inventory; Manual inspection, a special manual inspection department is set up for 24-hour inspection, and the problem goods are removed at any time; Buyers report that Taobao has a "report this product" button on every product page, and 370 million members on Taobao are commodity inspectors.

Source: Chongqing Business Daily (Reporter Ao Xiangfei Intern Wang Wei) Editor: Feng Yuan Xu Yinjuan