Fat East will make another announcement! Yu Donglai voiced →
On the evening of August 24th, the official micro of Xinxiang Fat Donglai Life Plaza released the Notice on Refund of Compensation for Selling Imported Salmon Sashimi overnight, which showed that the customer would be given a cash reward of 100,000 yuan in accordance with the major food accidents in the "Food Safety" regulations in the "Fat Donglai Supervision Suggestion Standard" for the customer’s complaint about selling salmon sashimi overnight. Refund the customers who bought imported salmon sashimi on August 15th, 17th and 19th, 2024, and compensate 1000 yuan. For the above rewards and compensation, Fat Donglai is expected to spend 174,000 yuan.
While rewarding complainants and compensating consumers, Pang Donglai dismissed Bai Mou, the head of the cooked food class, and Guo Mou, the squad leader, and took joint responsibility for Zhu Mou, the first head of the supermarket in Life Plaza Store, and Zhao Mou, the head of the fresh food department, and reduced them to one level for three months; The affiliated merchants will transfer the promoter He Mou from all the stores in Pangdonglai, and deal with the affiliated merchants accordingly according to the terms of the contract.
The results of this incident were clearly rewarded and punished, which triggered a heated discussion among netizens. Many netizens praised Fat Donglai’s attitude of seeking truth from facts, operating with integrity, and handling problems fairly and fairly. Some netizens are also worried that such rewards and compensation methods will lead to malicious complaints.
On the evening of August 26th, Guanwei of Xinxiang Fat Donglai Life Plaza released the Supplementary Announcement on the Salmon Incident, indicating that since the announcement of the recall of the Salmon Incident, it has attracted the attention of netizens and generated a lot of doubts. In this regard, Fat Donglai said that there was no collusion between the promotion and the whistleblower. The occurrence of this incident was caused by the wrong idea that the joint venture merchants stationed in the promotion were afraid of waste and unwilling to give up. The promotion person and the customers who found the problem did not know each other and had no relationship.
The reward is given by the fat east, not asked by the whistleblower.
The reward for customers who find problems is given to customers voluntarily after comprehensive evaluation according to the "Fat East Supervision Suggestion Standard". Because it involves food safety accidents and serious management loopholes, customers are rewarded according to the standard, and there is no behavior of customers asking for it.
When giving rewards to customers, customers immediately said that they would donate the money, because he also wanted to bring a good initial heart to the society and hoped that Fat East would develop better. Because of the order, Fat Donglai dissuaded him from returning the reward to the consumer in the store, and the customer said that he would donate the reward to Han Hong Charity Foundation.
For the reason why the joint venture did not withdraw the cabinet, Pang Donglai said that this incident was an accident caused by the failure to implement the promotion according to the standards, not the subjective reason of the merchant. The company re-evaluated the merchant according to the "introduction standards". In view of the subjective malice of the non-merchant boss, the merchant shall be punished according to the relevant provisions of the contract, and the cooperative relationship shall be resumed after the rectification is completed; The joint venture merchant took the initiative to bear half of the compensation amount.
Two announcements were issued in two days, which not only demonstrated the zero-tolerance attitude of Fat Donglai towards food safety issues, but also reflected his attention and responsibility for the protection of consumer rights and interests.
This is not the first time that Fat Dong has rewarded the complainant. In June of this year, in view of the poor sanitary environment of Xinxiang Pangdonglai’s joint catering noodle processing site, Pangdonglai also gave feedback customers a cash reward of 100,000 yuan; And all the customers who bought handmade noodles and spicy noodles in the catering department of two stores in Pangdonglai, Xinxiang during June 9-19 were refunded, and 1000 yuan was compensated, totaling 8,833 copies, and the compensation was as high as 8.833 million yuan.
Yu Donglai: Don’t misunderstand the people or teams who complain about the Fat East.
On August 26th, Yu Donglai, the founder of Fat Donglai, posted a message on the Tik Tok platform, saying: Don’t misunderstand the people or teams who complain about the problems of Fat Donglai, they are also helping enterprises solve problems, and they are even more heroes who promote the society to be healthy and beautiful!
Yu Donglai also said that in the future, if there are about 100 major complaints and experience in solving problems, Fat Donglai will surely reach the level of the world’s top enterprise management quality.
Original title: "Fat East will make another announcement! Yu Donglai voiced → "
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